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Microsoft CRM Developer
Experience: 5-7 Years
Location : Banglore
Employement Type : Full Time
Position: Microsoft CRM Developer
Responsibilities:
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​Configure and customize Dynamics 365 CE CRM & Omnichannel features.
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Collaborate with leads, PMs, and stakeholders for successful delivery.
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Support integrations with Contact Center, SAP ERP, and payment gateways.
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Build CI/CD pipelines and follow ALM best practices.
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Provide training, support, and drive user adoption.
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Optimize system functionality and enhance user experience.
Required Skills :
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5+ years in Dynamics 365 CE development/configuration.
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Strong knowledge of Customer Service, Omnichannel, Unified Routing.
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Proven delivery of at least 2 CE implementations for high‑volume contact centers.
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Hands‑on ERP and payment gateway integration experience.
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Familiarity with Agile methodologies and Microsoft ADO Testing Module.
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Certifications: MB‑910, MB‑200, PL‑100, MB‑230, PL‑400 (working towards PL‑200, PL‑600).
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Excellent problem‑solving, communication, and collaboration skills.
